Privacy Policy
Last updated: November 21, 2025
Introduction
Klubiq ("the Platform") is a comprehensive property management solution developed and managed by Glumia Solutions Ltd, a technology company registered under the Companies and Allied Matters Act (CAMA) 2020 in Nigeria.
This Privacy Policy explains how Glumia Solutions Ltd, through Klubiq, collects, uses, stores, and protects your personal data. We are committed to respecting your privacy and complying with the Nigeria Data Protection Act (NDPA) 2023 and all relevant data protection regulations applicable in Nigeria and other jurisdictions where we operate.
By using Klubiq, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.
Information We Collect
To provide you with our property management services, we collect and process various types of information:
Account and Profile Information
- Full name, email address, phone number, and company name
- Login credentials (username and encrypted password)
- Profile picture and professional information
- Account preferences and settings
- Verification documents for account security
Property and Business Information
- Property records, addresses, and property details
- Tenant information, including names, contact details, and lease agreements
- Service requests, maintenance records, and communication logs
- Property financial data, including rent amounts and payment history
- Lease agreements, contracts, and related documents
Payment and Financial Data
- Billing information and transaction records
- Payment method details (processed securely through third-party payment gateways)
- Invoice and receipt data
- Financial reports and analytics
- Bank account information (where applicable for payouts)
Technical and Usage Data
- Device information (type, model, operating system)
- IP address and location data
- Browser type and version
- Log files, error reports, and performance metrics
- Usage patterns, feature interactions, and platform navigation data
- Cookies and similar tracking technologies
Note: We do not knowingly collect personal data from individuals under 16 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately.
Why We Collect Your Information
Glumia Solutions Ltd processes personal data through Klubiq for the following legitimate purposes:
Service Delivery
Create and manage user accounts, deliver property management features, and process payments securely.
Customer Support
Provide technical support, respond to inquiries, and resolve issues promptly.
Platform Improvement
Enhance reliability, user experience, and develop new features based on usage patterns.
Legal Compliance
Meet legal obligations, regulatory requirements, and contractual commitments.
We process information only when it is necessary for a contract, based on your explicit consent, or for legitimate business purposes that do not override your privacy rights. We will always seek your consent before using your data for marketing purposes.
Data Security
Glumia Solutions Ltd takes data security seriously and implements industry-standard measures to protect your information:
- •Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
- •Access Controls: We implement strict access controls, ensuring only authorized personnel can access your data.
- •Regular Security Audits: We conduct regular security assessments and vulnerability testing.
- •Secure Infrastructure: Our servers are hosted on secure, compliant cloud infrastructure with redundant backups.
- •Employee Training: All staff members are trained on data protection and privacy best practices.
While we take every reasonable step to ensure data protection, users acknowledge that electronic transmissions and storage systems involve inherent risks and cannot be guaranteed to be completely secure. We recommend that you also take steps to protect your account, such as using a strong password and enabling two-factor authentication where available.
Data Retention
We retain your personal data only for as long as necessary to:
- Provide our services and fulfill contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain accurate business records
When data is no longer needed, it is securely deleted or anonymized in accordance with NDPA standards and our internal data retention policies. Some data may be retained for longer periods if required by law or for legitimate business purposes, such as financial record-keeping.
Sharing and Disclosure
Glumia Solutions Ltd does not sell or lease your personal data to third parties. We may share your information only in the following circumstances:
Trusted Service Providers
We may share data with trusted service providers (e.g., hosting providers, payment processors, email services) who operate under strict confidentiality agreements and only process data on our behalf.
Legal Requirements
We may disclose information when required by law, court order, or regulatory authority, or to protect our rights, property, or safety, or that of our users.
With Your Consent
We may share information with your explicit consent for optional integrations or third-party services within Klubiq.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to the same privacy protections.
All service providers handling Klubiq data meet Glumia's internal privacy and security requirements and are contractually obligated to protect your information.
Your Rights Under the Nigeria Data Protection Act (NDPA) 2023
Under the Nigeria Data Protection Act (NDPA) 2023, you have the following rights regarding your personal data:
Right to Access
Request copies of your personal data held by us.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data under certain circumstances.
Right to Restrict Processing
Request limitation of how we process your data.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for certain purposes.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
Right to Complain
File a complaint with the Nigeria Data Protection Commission (NDPC) if your rights are infringed.
To exercise these rights, please contact our Data Protection Officer:
Email: privacy@klubiq.com
Requests are coordinated by Glumia's Data Protection Officer (DPO) and handled promptly within NDPA timelines (typically within 30 days of receipt).
Cookies and Analytics
Klubiq uses cookies and similar tracking technologies to enhance user experience, monitor platform performance, and analyze usage patterns. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
Types of Cookies We Use:
- Essential Cookies: Required for the platform to function properly
- Performance Cookies: Help us understand how visitors interact with our platform
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Collect anonymous usage statistics
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform. For more information about our cookie practices, please contact us.
International Data Transfers
Your data may be transferred to and processed in countries outside Nigeria, including countries that may not have the same data protection laws as Nigeria. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by data protection authorities
- Certification schemes and adequacy decisions
- Other legally recognized transfer mechanisms
By using Klubiq, you consent to the transfer of your data to these countries for the purposes described in this Privacy Policy.
Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect operational changes, legal requirements, or improvements to our data practices. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you via email or through the platform
- Provide a summary of material changes
The latest version will always be available within the Klubiq application and on our official website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact our Data Protection Officer:
Data Protection Officer (DPO)
Glumia Solutions Ltd
69 Tafawa Balewa Crescent
Off Adeniran Ogunsanya, Lagos State, Nigeria
Email: privacy@klubiq.com
Acknowledgement
By using Klubiq, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and contact us to discuss your concerns.